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Travelocity Support Ticket - Messed up Vacation Reservation

Travelocity Support Ticket

Messed up Vacation Reservation - Flight & Hotel Reservation

Created By: Nahla's Picture Nahla Last Reply: Nahla's Picture Nahla
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0
Product: Flight & Hotel Reservation

On July 23rd I booked a flight and hotel in NYC through travelocity . After I paid for the 2 bookings, I received notifications from my bank that my credit card had had a debit of the amount of the hotel reservation TWICE (which was $780.64 each) and my flight value ($195.81). My flight was from Buffalo to NEW York the next day (24 July). The following morning, just hours before my flight, I accidentally found an email from Travelocity saying that my ticket reservation was voided and they provided a number to call. I called this number and stayed on hold for 17 minutes before I hung up, then I called another number.An agent answered and after I gave him all the details he said he couldn't help me with that and that he had to transfer me to the another department, same one I called and didn't answer. So he transfered me and I stayed on hold for another complete 30 minutes and also no one answered. I called the other number again and gave my trip ID number (7120 4487 8013) and was advised that hotel reservation was confirmed so I spoke to the agent to see if I could cancel the hotel since I had no flight. The agent EXPLICITLY said that if I cancel my reservation my payment will not be refunded. I Went ahead to book the flight directly from US airways. After I arrived to New York and took a taxi to the hotel to check in, the hotel told me that my reservation has been

cancelled by travelocity! I went to call Travelocity and they told me they will speak to the hotel and after telling me that the problem was fixed, I went back to the hotel's front desk, andd they said nothing was resolved and the reservation was still cancelled. I went to call Travelocity again and they kept transfering me from one agent to another without any resolution to my problem. I couldn't make another reservation with the hotel because my credit card was already full with the transactions Travelocity has made and are still suspended till now on my account. I took a taxi and went back to the airport and booked a much higher ticket to DC and paid for my checked baggage AGAIN and all of that because Travelocity communicated wrong information to me and said my resrvation was confirmed while it was actually cancelled. Had they told me in the morning when I called that it was cancelled, I would have flown directly

from Buffalo to DC without having to pay for an extra ticket and extra baggage checking and taxies to and from the hotel. Their terrible service has ruined my trip, wasted my whole day and caused me to pay a total sum of $382 for nothing! The least I expect of them is to pay me back the $382 I had to pay because of the situation they have caused.


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