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Travelocity Complaint - Travelocity over charged my card - no refund was done
Travelocity Complaint

Travelocity Complaint

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Travelocity over charged my card - no refund was done


I booked a flight to Toronto from Edmonton on March 5, 2014 for a trip that took place last June 10. When I booked the flight, my credit card was charged more than the flight listed price and when I called to inquire about it, I was told there was a glitch in their system that time and a lot of customers were affected, and that there's nothing to worry about cause it will be refunded back in 3-5 business days. After a week, I called travelocity again and they said it will take about 2 weeks for the credit back. I was asked to send a copy of my bill statement which I did, but still, nothing was done to solve the problem. I have been trying to call them almost every two weeks to follow up but they couldn't give me a definite answer to what is going on, or if they will actually refund my money. It's been four months since my complaint and I feel like travelocity is being unprofessional in dealing with my case and I am losing hope to get my money back, and the inconvenience this has caused me is disgusting. That would be the last time I will be booking through travelocity.


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