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Travelocity Complaint - Travelocity hotel booking - Standard Hotel room
Travelocity Complaint

Travelocity Complaint

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Travelocity hotel booking - Standard Hotel room


I tried to use a coupon I found on goseek.com to book a hotel room through Travelocity . The coupon was successfully applied on the listed rate and so I went ahead and booked the room, only to discover that travelocity had billed me for the full amount - no coupon in sight, and I was billed for the same rate I would have gotten through the hotel (without having to pay upfront and with the ability to cancel if I needed to, unlike travelocity!!!!). I call right away, only to spend 40 minutes on the phone (on hold, etc) talking to an unhelpful agent. She takes forever to find my reservation and then doesn't really understand what I'm saying. After describing the situation 5 times, she says "oh, yes, I see the coupon on your account, but it hasn't been applied yet". So, you might think she could just apply it, refund me the $75USD and I would be happy, right? No!!!! Instead, she says she has to call the hotel and see if they will let her cancel the reservation so she can refund the money (no guarantees!!!), which will take up to two weeks. That means I can't use the coupon in any case, because by then it will be too late to re-book the room. So...1.5hours of my life wasted, frustrating customer service experience, and still no hotel room. Don't use travelocity!!!!


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