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Travelocity Complaint - Travelocity costumer service
Travelocity Complaint

Travelocity Complaint

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Travelocity costumer service


I loved Travelocity till today. I spent today all day and better part of my evening to try buy a ticket with a credit that Lufthansa owes me. Sounds simple, right. It turned out to be a mission impossible! Only thing what I got today, was lots of run around by many different agents, tons of waiting time and same question asked over and over again. One of them even told me that my new ticket with a credit will be $7000.00. Actual price is little over $600.00. Finally, many hours later I was promised that this problem will be taken care of tomorrow. I do not see the problem personally. I just would like to buy a ticket and use a credit that Lufthansa owes me because they were on strike and ticket was impossible to use. Travelocity maneged to turn this seemingly easy process to a big problem. And that comes from company who is doing this sort business in daily basis, there is actually no excuse for this kind of unprofessional service. I hope that, I have something better to say tomorrow. K.Newton


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