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Travelocity Complaint - Travelocity Cancelled Our Hotel, Refused To Help - Flight & Hotel Reservation
Travelocity Complaint

Travelocity Complaint

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Travelocity Cancelled Our Hotel, Refused To Help - Flight & Hotel Reservation


Booked & paid hotel online via Travelocity .com. Received confirmation email. Day before, Travelocity/Expedia cancels it & emails "the hotel is booked!" Spent hours and documented everyone we spoke with at Phillipines Call Center. management lied to us and booked us a B + B 14 miles away, claimed specific hotel near our original booking had No Vacancy. Also promised email $75 Travel Voucher which still hasn't arrived. Gave up and booked that second hotel (via Travelocity!) when we found it vacant on Travelocity.com despite Travelocity's claim! After all the lies, inconvenience, hours on hold--have cell records--we believe Travelocity must make this right but they won't get back to us or put us in touch with anyone who's willing to fix this. Credit Card co. on our side, willing to take full, documented story of their deceit and unlawful Internet practices to media.


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