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Travelocity Complaint - Travelocity Bait and Switch
Travelocity Complaint

Travelocity Complaint

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Travelocity Bait and Switch


We had some questions about resort fees and parking fees before we booked our trip to Costa Rica so we thought we'd call and talk to an agent. While on the phone the agent quoted us $5,800 for our entire stay (16 days-which was so much cheaper than what was advertised online) but by the end of the call, after reviewing the travel details meticulously (my husband is a perfectionist), and asking SEVERAL times to verify that the total price would be $5,800, my husband gets an alert from his credit card that it had just been charged $6,959.69. We still had "Mike" from travelocity on the line when the alert came through so we asked him, what the hell Mike? He said the flight prices had changed. This is ABSOLUTELY ridiculous and these companies should not be allowed to get away with this. Now we are on the phone trying to cancel this trip and stop payment on the card.


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