Travelocity Complaint

Travelocity Complaint

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Non responsive customer service. - Reservation


I've tried repeatedly with Travelocity customer to get help with my reservation. I understand they have no control over the Airlines changing their schedule. However, I explained to multiple reps that I'm traveling with a child and can't sit in an airport from 7am (original flight) to 7pm (new flight). I've explained as they should know that this is a one-way ticket for which they should be able to at least accommodate me and find a comparable ticket. That's what they claim on their website "when schedule change occur, we will work closely with your airline to provide you with a new flight option comparable to your original flight." I've called and called and the last call resulted in the rep telling me someone will call me back in 48 hours which would have been on 6/22. I'm still waiting for that call.


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