Travelocity Consumer Complaints All Reviews

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Travelocity Reviews

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  • Customer Service



    I booked a vacation package for our family of 4 including flight, hotel and car. We received notification from travelocity that US Airways had canceled the flight. When I called the phone number provided (which turned out to be multiple times after disconnections), the automated system never sent me to the correct department. Multiple holds and transfers were required. At one point, a representative stated "thank you for calling Expedia". Another time I connected to a voicemail system that stated "customer service was available from 8 am to 5pm". When I finally... More...
    (Travel)
    akmodra's Picture   akmodra    0 Comments   Comments
  • Travelocity price change in 30 seconds



    I was helping someone get a flight and found a flight at a price around 346.00. We called Travelocity and the person who lives in another country and was difficult to understand, took our information. He then quoted us a price of over 1400.00! I said that this was not the price on the web site. He instructed me to refresh my screen and the price changed from $346 to over 1400.00. How can a price change of 1100.00 happen in 30 seconds. I will NEVER deal with Travelocity again and I will encourage others to use the airlines directly. We contacted Delta (thank you very much Delta... More...
    (Airline)
    MaryC104's Picture   MaryC104    0 Comments   Comments


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