Travelocity Complaint
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Travelocity flight changes
I already had round trip flights booked and had to change the first one. I only needed it changed 24 or 48 hours earlier. I spoke with a representative and the supervisor who could provide nothing more than robotic scripted responses. They never asked me WHY I needed to make the change or if I could fly into another airport. They offered absolutely NO solutions other than a refund that needed to be used within nine months. What?!?!? Horrible customer service and it cost me a grand to change my flight 24 hours earlier (we had an unexpected death in the family). They should be ashamed of themselves!
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